Terms of Service

Elves Holiday Lighting (Vendor) agrees to perform agreed upon Christmas Light Installation for its Client

Scope of Work to be Completed:

Elves Holiday Lighting is leasing the lights to the customer and will provide installation (labor and materials), maintenance through the season, removal and storage of the lights. The lights will be removed in January unless a prior agreement has been reached and included in this document. Elves Holiday Lighting will provide Premium Grade LED lights.

Customer Responsibility:

The scope section above serves to prevent any errors on installation including but not limited to:

● Installing undesired colors

● Installation on incorrect areas

● Installing undesired bulb sizes or styles

Elves Holiday Lighting will guarantee installation according to the above-mentioned scope.

It is the customer’s responsibility to review the scope and provide either acceptance or corrections as necessary before accepting and signing the quote. Failure of the customer to properly review the mentioned scope could result in the customer receiving less than desired results. The customer will be responsible for any additional labor and material cost should they decide to change the scope post-installation.

Please check with us if you have any questions. We’d certainly like to prevent any issues prior to installation.

Lease Terms:

All bids are made under the assumption that adequate power supplies and receptacles are available. Customer is responsible for maintaining and providing adequate electrical outlets adjacent to the proposed locations for its lit decorations and building lights.

Lease Maintenance Program:

The Elves Holiday Lighting standard maintenance program is included in this agreement which covers any issues that are strictly related to the quality of the installation. Any issues unrelated to the quality of installation will not be covered, this includes but is not limited to: extreme weather conditions (blizzards, wind exceeding 10mph, etc) animals chewing through wires, Customer adding to the lights and resulting in blown fuses or other issues, damage caused by homeowner or their “guests” or other contractors. Customer is responsible for the cost of replacing any damaged materials.

Payments:

A deposit of $100 must be received before work will begin. The full amount for product (lighting and accessories), installation and removal must be paid in full upon completion of the installation. The customer acknowledges that Elves Holiday Lighting fills their schedule well in advance. The down-payment books your spot on our calendar and is non-refundable.

**If payment is late or past due, service will be discontinued until payment in full is received by Elves Holiday Lighting. If payment is declined or checks returned there will be a $35.00 processing fee applied.

**We accept checks, debit, Visa, Master Card, American Express and Discover.

**Payment arrangements can be made by contacting the office.

**Invoices & quotes will be sent via email or text from our software database hub.

Ownership:

The customer understands that Elves Holiday Lighting owns the product and is leasing the lights to the customer for the first three years. Elves Holiday Lighting maintains full ownership of all products and materials including but not limited to: extension cords, bulbs, timers, lights, etc. for the first three years of full service (installation, takedown, & storage). After the third full season of service 2024-2025, the customer will then assume ownership of the lights and decor.

Hours/ Dates of Operation:

Elves Holiday Lighting will be closed November 26th, December 24th-26th, the 31st and on January 1st. If services are desired during these times, you must notify us in advance. An additional agreed upon fee will be applied if service is requested during these times.

Alterations:

The customer is not allowed to make permanent alterations to the lights unless granted express written permission. In the event, the customer makes changes that have not been approved, they will be liable for the cost of the product. These alterations include but are not limited to: cutting wires, damaging product, etc.

Photo Authorization:

The customer agrees and authorizes Elves Holiday Lighting to use any photos taken in any and all advertising and business-related materials.

Limits of Liability:

Although Elves Holiday Lighting will exercise reasonable care in performing services under this Contract, Elves Holiday Lighting will not be liable for injuries or damage to persons, property, birds, animals or vegetation, except those damages resulting from gross negligence by Elves Holiday Lighting. Elves Holiday Lighting is not liable for preexisting damage.

Customer is responsible for maintaining and providing adequate electrical outlets adjacent to the proposed locations for its lit decorations and building lights. Elves Holiday Lighting assumes no liability with any electrical issues or damage to the home or building. Elves Holiday Lighting uses LED lights which greatly reduce any risk.

Elves Holiday Lighting is not responsible for any products damaged or lost due to vandalism, extreme weather conditions, or acts of God and will make efforts to replace any damaged product for an additional charge.

No warranty or complimentary repair service is expressed or implied, unless noted in writing in this agreement. Elves Holiday Lighting will replace any malfunctioning product, but does not guarantee that each individual bulb will light for the entire installation period.

If a maintenance program is included in this agreement (to be clearly listed under the “Scope Section,” issues that are unrelated to the product installed do not fall under this maintenance program. This includes but is not limited to: animals chewing through wires, customer additions to the lights that result in blown fuses or other issues, damage caused by homeowners or other contractors.

Termination:

Contractors liability under this Contract will terminate after two years of service and Elves Holiday Lighting will be excused from the performance of any obligations under this Contract should Elves Holiday Lighting be prevented or delayed from fulfilling its responsibilities under the terms of this Contract by reasons or circumstances reasonably beyond Elves Holiday Lighting’s control, including, but not limited to, death, acts of war, whether declared or undeclared, acts of any duly constituted government authority, acts of God, or refusal of Customer to allow Elves Holiday Lighting access to the property or carrying out the terms and conditions of this Contract.

Cancellation Policy:

If unforeseen circumstances (not limited to the above mentioned description in the “Termination” section), prevents Elves Holiday Lighting from fulfilling their contractual obligations, Elves Holiday Lighting will reimburse the homeowner or building owner for the remaining balance paid.

In the event of cancellation, Elves Holiday Lighting will not be liable for additional expenses to the homeowner or building owner including but not limited to service costs incurred in hiring another light installation company.

Please contact Elves Holiday Lighting with any questions about anything. These options are in place in an attempt to make things transparent and easy to understand. If anything is confusing, be sure to contact Elves Holiday Lighting to verify you understand everything.

Assent To Service Agreement:

This document (Elves Holiday Lighting – Christmas Light Service Agreement 2023-2024), together with any attachment(s), if any, sets forth the terms and conditions of service between Elves Holiday Lighting Inc. and you, and supersedes all other prior or contemporaneous oral or written agreements and understandings.

No oral or other written statements should be construed or relied upon by you as a waiver, modification, or amendment of these terms and conditions of service. No Elves Holiday Lighting Inc. service technician or other service provider has the authority to waive, modify, or amend these terms or conditions. If any part of this Contract is held to be invalid or unenforceable for any reason, the remaining terms and conditions of this Contract will remain in full force and effect.

Your use of the Services constitutes your agreement to the terms of this Agreement and you acknowledge, and assent that all Elves Holiday Lighting Inc. products and services (“Services”)​ are exclusively offered, purchased, and provided subject to these terms and conditions of service. You further acknowledge that Elves Holiday Lighting Inc. does not and would not offer, sell, or agree to provide any service(s) without your assent to these terms.

By utilizing Elves Holiday Lighting Inc. products and services, I, the Client, certify that I have read and fully understand the provisions on the front and back of this Agreement with all its terms and conditions without limitation, and it being specifically understood that Elves Holiday Lighting Inc. Services and the undersigned are bound only by the terms and conditions of this Agreement and not by any other representations oral or otherwise.